Golden Mesa Casino & Hotel exterior sign glowing at sunset over the Guymon, Oklahoma skyline.

Privacy Policy

Last Updated: May 12, 2026

Golden Mesa Casino & Hotel respects your privacy. This Privacy Policy explains how we may collect, use, share and protect information when you visit GoldenMesa.com, contact us, sign up for updates, make a reservation, participate in promotions, use Players Club services or interact with Golden Mesa Casino & Hotel.

Golden Mesa Casino & Hotel is a licensed gaming facility located in Guymon, Oklahoma and fully owned by the Shawnee Tribe, a federally recognized American Indian tribe.

By using this website, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this website.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

  • GoldenMesa.com.
  • Website forms and email sign-ups.
  • Hotel and RV Park reservation activity connected to this website.
  • Promotions, drawings, contests, giveaways and offers.
  • Players Club-related communications.
  • Guest service requests.
  • Marketing communications.
  • Social media interactions connected to Golden Mesa.
  • Other online or offline interactions that link to this Privacy Policy.

This Privacy Policy does not apply to third-party websites, apps, reservation platforms, social media platforms or services that Golden Mesa does not control. Those third parties may have their own privacy policies.

2. Information We May Collect

The information we collect depends on how you interact with Golden Mesa.

Contact Information

We may collect your name, email address, phone number, mailing address and other contact details.

Reservation Information

If you book or ask about a hotel room or RV Park stay, we may collect reservation details such as stay dates, room preferences, RV Park details, guest count, payment details, special requests and reservation history.

Players Club Information

If you join or use the Golden Mesa Players Club, we may collect information related to your membership, account, rewards, offers, free play, point activity, eligibility and communication preferences.

Players Club participation may require valid identification and other information needed to verify eligibility.

Promotion and Contest Information

If you participate in a promotion, drawing, giveaway, contest or special offer, we may collect entry information, eligibility information, prize information, winner information, tax-related information and any forms or releases required for participation.

Payment Information

If you make a payment or reservation, payment information may be collected and processed by Golden Mesa or by our payment and reservation service providers.

Payment information may include card details, billing information, transaction information and related verification details.

Golden Mesa does not intend to store full payment card numbers unless required for a specific business or legal purpose and permitted by applicable security standards.

Identification and Eligibility Information

We may collect information from government-issued identification or other documents when needed to verify age, identity, eligibility, reservations, prizes, Players Club membership, tax reporting or compliance requirements.

Communication Information

We may collect information when you contact us, submit a form, answer a survey, respond to an offer, call us, email us or communicate with guest services.

This may include your message, request details, preferences and our response history.

User Content

You may provide photos, reviews, testimonials, comments, jackpot winner information, social media content or other materials.

If you choose to provide this content, we may collect and use it as described in this Privacy Policy, our Terms of Use and any promotion-specific rules or releases.

Website, Device and Usage Information

When you visit our website, we may automatically collect certain information, such as:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Pages viewed.
  • Links clicked.
  • Referring website.
  • Time spent on the website.
  • General location based on IP address.
  • Cookie IDs, pixel IDs or similar identifiers.
  • Email open and click activity, where applicable.

You may browse many parts of the website without submitting your name or contact information. However, we may still collect device, usage, cookie and analytics information.

3. Sources of Information

We may collect information from:

  • You directly.
  • Your use of our website.
  • Reservation platforms.
  • Payment processors.
  • Players Club systems.
  • Promotion and event partners.
  • Marketing and email platforms.
  • Analytics and advertising providers.
  • Social media platforms.
  • Service providers that help us operate our business.
  • Public sources, where allowed.
  • Tribal, legal, regulatory or compliance processes, where applicable.


4. How We Use Information

Golden Mesa may use information to:

  • Operate and improve the website.
  • Respond to questions and guest service requests.
  • Process hotel and RV Park reservations.
  • Manage casino, hotel, dining and amenity information.
  • Enroll and manage Players Club accounts.
  • Provide Players Club offers, points, rewards and free play.
  • Administer promotions, drawings, giveaways, contests and special offers.
  • Verify identity, age and eligibility.
  • Notify winners and issue prizes.
  • Process payments and transactions.
  • Send email updates, offers and marketing communications.
  • Send service-related messages.
  • Personalize offers and website content.
  • Understand guest interests and website performance.
  • Measure marketing and advertising effectiveness.
  • Prevent fraud, misuse, unauthorized activity and security issues.
  • Comply with legal, tax, accounting, gaming, regulatory and business requirements.
  • Enforce our Terms of Use, promotion rules and property policies.
  • Protect Golden Mesa, the Shawnee Tribe, guests, team members and others.


5. Players Club, Casino Offers and Rewards

Golden Mesa may use Players Club information to manage your membership, track eligible play, provide rewards, send offers, verify account activity and improve guest experiences.

Players Club information may also be used to detect errors, prevent fraud, confirm eligibility, manage free play, administer promotions and comply with applicable rules.

Players Club membership, points, rewards and offers are subject to separate Players Club rules.

6. Promotions, Drawings and Giveaways

If you participate in a promotion, drawing, giveaway, contest or special offer, Golden Mesa may use your information to:

  • Confirm eligibility.
  • Process entries.
  • Track participation.
  • Select and notify winners.
  • Award prizes.
  • Verify identity.
  • Prepare required tax forms.
  • Share winner information where allowed.
  • Use photos, names, likenesses or submitted content as permitted by official rules or releases.

Promotion-specific rules may include additional privacy terms. If there is a conflict between this Privacy Policy and official promotion rules, the official promotion rules may control for that promotion.

7. Hotel and RV Park Reservations

Golden Mesa may use reservation information to book, manage, modify, confirm or cancel hotel and RV Park reservations.

We may also use reservation information to provide guest service, process payments, manage check-in and check-out, respond to special requests, improve operations and meet legal or business requirements.

Some reservations may be made through a third-party booking platform. When you use a third-party reservation platform, that platform may collect and use your information under its own privacy policy. Golden Mesa may receive reservation details from that platform to manage your stay.

8. Dining, Amenities and Guest Services

Golden Mesa may use information to respond to questions about Cimarron Ridge Restaurant, Cimarron Ridge Bar, Gold Spur Bar, Panhandle Press Coffee Shop, Silver Saddle Gift Shop, the fitness facility, RV Park, dog park and other amenities.

We may also use information to manage guest requests, event interest, service issues, feedback and property communications.

9. Cookies, Pixels, Analytics and Advertising

Golden Mesa and our service providers may use cookies, pixels, tags, software development kits and similar technologies.

These tools may help us:

  • Keep the website working properly.
  • Remember preferences.
  • Understand how visitors use the website.
  • Measure website traffic.
  • Improve page content.
  • Track email opens and clicks.
  • Deliver or measure advertising.
  • Show more relevant offers.
  • Understand which marketing messages are effective.

Types of technologies we may use include:

Essential Cookies

These help the website function and may support forms, security, navigation or reservation-related features.

Analytics Cookies

These help us understand how visitors use the website, which pages are viewed and how the website can be improved.

Advertising and Retargeting Cookies

These may help us show Golden Mesa ads or offers on other websites, social media platforms or digital services. They may also help measure ad performance.

Email Pixels

These may help us understand whether an email was opened, whether links were clicked and which messages are useful to guests.

Social Media Pixels

These may help us measure social media advertising and understand interactions between our website and social platforms.

You can adjust cookie settings through your browser. You may also be able to manage advertising preferences through your device settings, social media settings or ad industry opt-out tools.

Disabling cookies may affect how some website features work.

10. Marketing Communications

Golden Mesa may use your contact information to send news, offers, promotions, event information, Players Club updates, dining updates, hotel offers and other marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe link in the email.

Even if you unsubscribe from marketing emails, Golden Mesa may still send non-marketing messages related to reservations, transactions, account activity, guest service, safety, policy updates or legal notices.

11. Text Messages

Golden Mesa may offer text message communications for promotions, offers, reservations, Players Club updates or guest service.

Text messages will only be sent where permitted and with any required consent.

If Golden Mesa offers a text message program, additional SMS terms may apply. Message and data rates may apply. Message frequency may vary.

You may be able to opt out of promotional text messages by replying STOP, unless different instructions are provided in the applicable text program.

Consent to receive marketing text messages is not required to make a purchase, make a reservation or participate in gaming unless expressly allowed by applicable law and program terms.

12. How We Share Information

Golden Mesa may share information with:

Tribal Entities and Affiliates

We may share information with the Shawnee Tribe, tribal entities or related business units where needed for business, legal, compliance, operational or administrative purposes.

Service Providers

We may share information with vendors that help us operate the website and business. These may include website hosts, reservation providers, payment processors, email platforms, marketing vendors, analytics providers, promotion vendors, technology providers, customer service tools, security providers and professional advisors.

Reservation and Payment Providers

We may share information with booking platforms, payment processors, banks, card networks and related providers to process reservations, payments, refunds, deposits and transactions.

Marketing and Advertising Partners

We may share website, cookie, device, usage or contact information with marketing and advertising providers to send communications, measure campaigns, improve ads and show relevant offers.

Some privacy laws may treat certain advertising or analytics activities as a “sale,” “sharing” or “targeted advertising.” Golden Mesa does not sell personal information for money. Where required by applicable law, Golden Mesa will provide applicable privacy choices.

Promotion and Event Partners

We may share information with vendors or partners that help administer drawings, giveaways, contests, events, prizes, mailings, offer fulfillment or winner verification.

Legal, Regulatory and Safety Purposes

We may share information when we believe it is needed to:

  • Comply with law, regulation, court order, subpoena or legal process.
  • Cooperate with tribal, gaming, law enforcement or regulatory authorities.
  • Protect the rights, safety and property of Golden Mesa, the Shawnee Tribe, guests, team members or others.
  • Prevent fraud, security issues, misuse or illegal activity.
  • Enforce our Terms of Use, promotion rules or property policies.


Business Transfers

If Golden Mesa undergoes a business change, reorganization, financing, transfer, restructuring or similar transaction, information may be shared or transferred as part of that process, subject to applicable law and tribal approvals.

13. Do We Sell Personal Information?

Golden Mesa does not sell personal information for money.

However, privacy laws may define “sell,” “share” or “targeted advertising” in ways that include certain advertising, analytics or tracking activities.

Golden Mesa will honor privacy choices required by applicable law.

14. User Content, Photos, Testimonials and Jackpot Winners

If you submit or agree to participate in photos, videos, reviews, testimonials, jackpot winner announcements, promotion content or social media content, Golden Mesa may collect and use your name, image, likeness, city, prize information, statements or submitted content.

This content may be used on the website, social media, digital ads, printed materials, property displays, email marketing or other Golden Mesa communications, where allowed by applicable law, promotion rules and signed releases.

Do not submit photos, videos or information about another person unless you have permission to do so.

15. Social Media

Golden Mesa may interact with guests on social media platforms.

If you comment on, tag, message or interact with Golden Mesa through social media, the platform may collect information under its own privacy policy. Golden Mesa may also view, respond to or use information you make available through that platform.

Do not send private, sensitive or confidential information through public social media posts.

16. Careers and Job Applications

Golden Mesa may link to third-party career or application platforms.

If you apply for a job through a third-party platform, that platform may collect and process your information under its own privacy policy. Golden Mesa may receive applicant information to review applications, conduct hiring processes and manage employment-related communications.

Employment and applicant information may also be subject to separate notices or policies.

17. Children’s Privacy

GoldenMesa.com is not directed to children under 13.

Golden Mesa does not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information through this website, please contact us so we can review and take appropriate action.

Some activities at Golden Mesa are age restricted. Guests must meet all applicable age and identification requirements to participate in gaming, Players Club, promotions, hotel reservations, alcohol service or other restricted activities.

18. Data Security

Golden Mesa uses administrative, technical and physical safeguards designed to protect personal information.

These safeguards may include access controls, secure systems, vendor review, encryption where appropriate, employee training and other security measures.

No website, system, network, transmission or storage method is completely secure. Golden Mesa cannot guarantee absolute security.

You are responsible for using secure devices, networks and passwords when interacting with Golden Mesa online.

19. Data Retention

Golden Mesa keeps information for as long as needed for business, operational, legal, accounting, tax, security, regulatory, guest service, fraud prevention, dispute resolution and compliance purposes.

Retention periods may vary based on the type of information and the reason it was collected.

For example, Golden Mesa may retain some information related to reservations, Players Club activity, promotions, prizes, tax forms, security, payments, guest service, marketing preferences or legal requirements for different periods of time.

When information is no longer needed, Golden Mesa may delete, de-identify or retain it as allowed by applicable law and business needs.

20. Your Privacy Choices

You may have choices about how Golden Mesa uses your information.

Email Choices

You may unsubscribe from marketing emails by using the unsubscribe link in the email.

Text Message Choices

If Golden Mesa offers text messaging, you may opt out of promotional texts by following the instructions in the message.

Cookie Choices

You may adjust your browser settings to block or delete cookies. Some website features may not work properly without cookies.

Advertising Choices

You may be able to manage advertising preferences through your browser, device settings, social media platforms or industry opt-out tools.

Updating Your Information

You may contact Golden Mesa to ask about updating certain contact information, communication preferences or account details.

Players Club information may require in-person verification or valid identification before changes can be made.

21. State Privacy Rights

Depending on where you live and whether applicable privacy laws apply, you may have certain rights related to your personal information.

These rights may include the right to:

  • Request access to personal information.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Request a copy of certain personal information.
  • Opt out of certain targeted advertising.
  • Opt out of certain sales or sharing of personal information, where applicable.
  • Appeal a denied privacy request, where required.

Golden Mesa will respond to privacy requests as required by applicable law.

Golden Mesa may need to verify your identity before completing a request. Verification may require matching information you provide with information Golden Mesa already has.

Some requests may be denied or limited where allowed by law, including for legal, security, regulatory, tax, accounting, fraud prevention, gaming, reservation, Players Club or business reasons.

22. How to Submit a Privacy Request

To submit a privacy request, please contact Golden Mesa using the contact information below.

Golden Mesa Casino & Hotel

2469 Mile 28 Road

Guymon, OK 73942

Phone: (580) 754-2777

Or fill out our contact form and please include your name, contact information and a clear description of your request.

Do not send sensitive information by email unless Golden Mesa specifically asks you to do so through a secure method.

23. Third-Party Websites and Platforms

This website may link to third-party websites, including reservation platforms, social media platforms, maps, career platforms, payment providers and other outside services.

Golden Mesa does not control the privacy practices of third-party websites or platforms.

When you use a third-party website or service, that third party’s privacy policy and terms may apply.

We encourage you to review third-party privacy policies before providing information.

24. Accessibility

Golden Mesa wants this Privacy Policy to be accessible and easy to understand.

If you have trouble accessing this Privacy Policy or need it in another format, please contact us using the information below.

Phone: (580) 754-2777

Or fill out our contact form and please include your name, contact information and a clear description of your request.

25. United States Visitors

This website is intended for users in the United States.

If you access this website from outside the United States, you understand that your information may be collected, used and stored in the United States, where privacy laws may differ from those in your location.

26. Governing Law and Sovereign Immunity

Golden Mesa Casino & Hotel is fully owned by the Shawnee Tribe, a federally recognized American Indian tribe.

This Privacy Policy is governed by the laws of the Shawnee Tribe and other applicable laws.

Nothing in this Privacy Policy, this website, any communication, any transaction or any interaction with Golden Mesa will be interpreted as a waiver of the Shawnee Tribe’s sovereign immunity, or the sovereign immunity of any tribal entity, officer, employee, agent or representative.

No waiver of sovereign immunity is valid unless expressly stated in writing and approved by the Shawnee Tribe in accordance with applicable tribal law.

27. Changes to This Privacy Policy

Golden Mesa may update this Privacy Policy at any time.

When this Privacy Policy is updated, the “Last Updated” date at the top of this page will be revised.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

Please review this page from time to time so you understand how Golden Mesa may collect, use and share information.

28. Contact Us

For questions about this Privacy Policy or Golden Mesa’s privacy practices, please contact us at:

Golden Mesa Casino & Hotel
2469 Mile 28 Road
Guymon, OK 73942
Phone: (580) 754-2777

Or fill out our contact form and please include your name, contact information and a clear description of your request.

For hotel reservations, Players Club questions, promotions, dining information or guest services, please use the contact information provided on this website.